Business and Workplace Series EP 4: Korean Retail Store

 

Episode 4: "한국 매장에서 일할 때 - Working in a Korean Retail Store"

This episode is all about working in a Korean retail store. If you’re assisting customers, explaining products, or handling payments, this episode will teach you essential Korean phrases and dialogues to succeed in a retail setting.

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[1: Key Vocabulary]

Customer-Related Words:

• 손님 (sonnim) – Customer
• 상품 (sangpum) – Product
• 가격 (gagyeok) – Price
• 세일 (seil) – Sale
• 영수증 (yeongsujeung) – Receipt
• 환불 (hwanbul) – Refund
• 교환 (gyohwan) – Exchange

Store-Related Words:

• 계산대 (gyesandae) – Cash register
• 카운터 (kaunteo) – Counter
• 할인 (harin) – Discount
• 쇼핑백 (syopingbaek) – Shopping bag

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[2: Useful Phrases for Retail Customer Service]

Welcoming and Offering Help:

• 어서 오세요! (eoseo oseyo!) – Welcome!
• 어떤 상품을 찾으세요? (eotteon sangpumeul chajuseyo?) – What product are you looking for?
• 도움이 필요하시면 말씀해 주세요. (doumi piryohasimyeon malsseumhae juseyo.) – Let me know if you need help.

Explaining Products:

• 이 상품은 [가격]원입니다. (i sangpumeun [gagyeok]-wonimnida.) – This product is [price] won.
• 이건 세일 중이에요. (igeon seil jung-ieyo.) – This is on sale.
• 다른 색상이 있습니다. (dareun saeksangi itseumnida.) – We have other colors available.

Handling Payments:

• 총 금액은 [금액]원입니다. (chong geumaegeun [geumaek]-wonimnida.) – The total is [amount] won.
• 카드로 결제하시겠어요? (kadeuro gyeoljehasigesseoyo?) – Will you pay by card?
• 영수증 필요하세요? (yeongsujeung piryo haseyo?) – Do you need a receipt?

After-Sales Service:

• 환불은 7일 이내에 가능합니다. (hwanbureun chilil inaee ganeung-hamnida.) – Refunds are available within 7 days.
• 교환은 영수증이 필요합니다. (gyohwaneun yeongsujeungi piryo-hamnida.) – Exchanges require a receipt.

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[3: Practice Dialogue]

Scenario: Helping a customer find a product and completing the purchase.

Clerk:
어서 오세요! 어떤 상품을 찾으세요?
(eoseo oseyo! Eotteon sangpumeul chajuseyo?) – Welcome! What product are you looking for?

Customer:
이 가방 얼마예요?
(i gabang eolmayeyo?) – How much is this bag?

Clerk:
이 가방은 50,000원입니다.
(i gabangeun osipman-wonimnida.) – This bag is 50,000 won.

Customer:
세일 중인가요?
(seil jung-ingayo?) – Is it on sale?

Clerk:
네, 10% 할인 중입니다.
(ne, sip-peosenteu harin jungimnida.) – Yes, it’s 10% off.

Customer:
카드로 결제할게요.
(kadeuro gyeoljehalgeyo.) – I’ll pay by card.

Clerk:
총 금액은 45,000원입니다. 영수증 필요하세요?
(chong geumaegeun sasipman-wonimnida. Yeongsujeung piryo haseyo?) – The total is 45,000 won. Do you need a receipt?

Customer:
네, 주세요.
(ne, juseyo.) – Yes, please.

Clerk:
여기 있습니다. 감사합니다!
(yeogi itseumnida. Gamsahamnida!) – Here you go. Thank you!

See you next time!